FAQ’s
FAQ — Zed Online Store
What is the status of my order?
Once you place an order, you'll receive a confirmation email immediately. When your order ships, we'll send a second email with your tracking link. You can also check your order status anytime by logging into your account at zedonlines.com.
How long does shipping take?
Orders are processed within 2–5 business days. Delivery typically takes 7–20 business days depending on your location. International shipping times may vary due to customs clearance.
How do I track my order?
Once shipped, you'll receive an email with a tracking link. You can also use 17TRACK at track.17track.net with your tracking number to monitor your shipment in real time.
Can I change or cancel my order?
Changes and cancellations are only possible within 24 hours of placing your order. After that, your order is sent to our supplier for processing and cannot be modified. Please email us immediately if you need to make changes.
Do you accept returns?
Yes — we offer a 30-day return window from the date of delivery. Items must be unused, in original packaging, and undamaged. To start a return, email us with your order number and photos of the item.
What items cannot be returned?
Hygiene-related products, opened items, and items damaged due to misuse are non-returnable.
I received a wrong or damaged item — what do I do?
Email us within 48 hours of delivery with your order number and clear photos. We will arrange a replacement or full refund immediately.
How long do refunds take?
Once your return is approved, refunds are processed within 5–10 business days back to your original payment method.
Is it safe to pay on your website?
Yes — all payments are processed through PayPal, which uses industry-standard PCI-compliant encryption. We never store your card details.
Do you ship internationally?
Yes — we ship to 234+ countries worldwide. All orders include tracking.
Who pays for customs and import duties?
Customs fees and import duties are the responsibility of the customer and vary by country. Please check your local regulations before ordering.
How do I contact support?
You can reach us via the Contact Us page on our website. We aim to respond to all inquiries as quickly as possible.